Support portal
Welcome to our Support Portal! At WICE, we are dedicated to delivering top-notch service. To help us assist you as efficiently as possible, we kindly ask you to follow the steps below. The more detailed you can describe your issue, the faster and more accurately we can resolve it. Once you’ve submitted the form below, your request will be forwarded to the appropriate team.
Our support team is available Monday to Friday, from 9:00 AM to 4:00 PM. For urgent matters, we are available 24/7 to ensure critical issues are addressed promptly.
Our support team is available on business days from 9:00 AM to 4:00 PM. The average response time for a case is 8 business hours. If your issue is highly urgent, please first submit a case using this form. Once you have your ticket number, you can escalate the matter by calling our emergency hotline at +32 (0) 16 46 86 40. It is essential to have your ticket number ready before contacting the hotline.